How to order and receive a food pack -

Data Protection Policy

Jubilee Storehouse collects personal information to provide food packs relevant to people’s needs. We only use this information to run the food bank. We aim to hold information that is accurate and up-to-date, which is only kept as long as necessary. The information we have is kept safe and processed according to people’s rights.

Please note

Please be aware that we can offer a household in need a maximum of one food pack every two weeks. If people self-refer three times in six weeks, they will need to go to a support agency for further help rather than continuing to self-refer. Thank you for your understanding.

As an agency

Phone us between 9am and 1pm, Monday to Friday, and we will take the details of your client and any special needs they may have. We normally arrange that you or your client can collect a food pack from Jubilee Storehouse between 10am and 2pm on the same day.

We are closed on Bank Holidays.

Alternatively, fill in our online form to request a food pack. Please collect the food pack on the next working day. We are open for collection of food packs from 10am to 2pm, Monday to Friday.

Jubilee Storehouse food bank is at St. Anne’s Church in Penparcau. You will find the church at the top of the village just above the mini roundabout. Please park opposite the church by the Neuadd Goffa and be careful crossing the busy road in front of the church. You can walk up the steps or the sloping path to St. Anne’s Church (SY23 1RY). Please ring the bell on the front door to collect your food pack. Volunteers will come and ask your name and then bring you your bags of food.

As an individual

Please contact a support agency which will phone us on your behalf and help you to resolve your difficulties. Ceredigion Citizens Advice can be contacted on 01239 621 974 / 01970 612817 from 10am to 1pm every Monday, Tuesday and Thursday. Citizens Advice also have a drop-in service at St. Paul’s Methodist Centre on Queen’s Road in Aberystwyth (SY23 2NN) on Wednesdays from 10am to 3pm.
If you are in crisis, then please phone us on 0800 242 5844 or message us on the Jubilee Storehouse Facebook page between 9am and 1pm, Monday to Friday, to arrange to collect a food pack by 2pm the same day. We are closed on Bank Holidays. Alternatively, email us or use our online form to collect a food pack by 2pm the next working day (we are open from 10am to 2pm, Monday to Friday).

Because of very high demand for food packs, people who self-refer every fortnight will now need to contact a support agency. We can provide three food packs over six weeks to people who self-refer. After this time, they must be referred by a support agency.

Other ways to find help are shown below. Aber Food Surplus and Penparcau Hub distribute fresh food from local supermarkets, which is within its use-by date. The Well provides a free hot lunch and company at the Castle Rooms near St. Michael’s Church in Aberystwyth on Mondays and Fridays. St. Paul’s Methodist Centre’s Pay-as-you-feel Café provides a hot lunch and a friendly welcome on Tuesdays and Thursdays. The Drop-In Café at St. Anne’s Church Hall in Penparcau provides a free hot lunch on Tuesdays. Soup, a hot drink and a warm welcome are provided at Capel y Morfa vestry on Wednesdays.